Frequently Asked Questions
What is the concept of a Jewelry Merchant?
What is the concept of a Jewelry Merchant?
Marchand de Bijoux is an online store specializing in the sale of new and refurbished jewelry. We carefully select contemporary designs as well as meticulously restored pieces to give them a new life and preserve their full brilliance.
Our team is composed of passionate and experienced professionals with in-depth expertise in gemology, precious metals, and jewelry making. Each piece of jewelry is rigorously inspected, restored if necessary, and then offered for sale with the highest standards of quality and authenticity.
We offer a wide range of jewelry – rings, necklaces, bracelets, earrings – combining elegance, durability, and exceptional craftsmanship. Whether a new creation or a refurbished piece, each item is selected for its beauty, quality, and ability to be worn and enjoyed every day.
At Marchand de Bijoux, we believe that every piece of jewelry deserves to be admired, passed on and worn, rather than kept out of sight.
How to buy from Gold Merchant?
How to buy from Gold Merchant?
Once you have added your jewelry to your cart, click on “Order” and enter your delivery information.
You can choose between secure home delivery or collection from a partner point.
We prepare and ship your order within 2 business days so that you can receive your jewelry as soon as possible.
Our delivery methods
1. Home delivery 🏠
We deliver to Belgium, France, Luxembourg, the Netherlands, Germany, Switzerland , and 28 other European countries.
Shipping costs and delivery times are indicated at checkout.
All orders are shipped from Belgium, securely and insurably.
2. In-store pickup 🏪
Would you prefer to collect your jewelry from a partner location?
- Add your items to the cart.
- Select "Withdrawal" at checkout.
- Choose the nearest partner location.
- Complete your order online.
As soon as your jewelry is ready, you will receive a confirmation.
You then simply need to present yourself with your order confirmation and a piece of identification.
Benefits :
- No delivery fees
- Flexible withdrawal
- Possibility to view the jewelry on site
Shop with confidence on Jewelry Merchant and choose the solution that suits you best.
What guarantees does Marchand de Bijoux offer?
What guarantees does Marchand de Bijoux offer?
Marchand de Bijoux guarantees you jewelry of the highest quality, inspected and certified by a qualified gemologist.
All our jewelry is either new or refurbished in our workshops by expert jewelers, according to strict standards of quality and finish.
Thanks to our supply network and an optimized structure, we are able to offer you some of the most competitive prices on the market, without compromising on excellence.
Regarding delivery, all orders are shipped via specialized carriers, secured and insured up to their purchase value until hand delivery.
Delivery
How will I receive my delivery?
How will I receive my delivery?
Marchand de Bijoux works with several providers specializing in the delivery of fine jewelry. The choice of carrier is determined based on the nature of the jewelry ordered and its value.
All our shipments are insured and secure from our warehouse to delivery. We pay particular attention to the protection, discretion, and traceability of each shipment.
It is also possible to collect your order from our partners at collection points .
How can I track my order?
How can I track my order?
At Marchand de Bijoux , we pride ourselves on offering secure, transparent and real-time tracking of your order.
As soon as your jewelry (new or refurbished) is shipped, you will receive an email confirmation containing tracking information.
You can also track the progress of your order directly from your customer area .
Since all our shipments are insured and secure, you can track every step, from our storage center to hand delivery.
If you have any questions, our customer service team is of course always available to assist you.
What are the delivery times?
What are the delivery times?
Delivery times vary depending on your geographical area.
- Benelux : delivery within 2 to 5 working days .
- Metropolitan France and the rest of Europe : delivery within 5 to 10 working days .
All our shipments are secure and insured until they are hand-delivered.
Do you have delivery guarantees?
Do you have delivery guarantees?
Yes, all our deliveries are fully insured at their purchase value.